Get Help with Your Ticket Orders

Problem: I Cannot Purchase Tickets Due to Location Issues

You may have selected "No" when your browser asked for permission to share your location. Alternatively, you may have previously configured your browser to never share your location. To purchase tickets, you will need to change this setting.

As a requirement of the AGCO lottery licence, all ticket purchasers must be physically located in Ontario at the time of purchase. Therefore, Location Services must be enabled before you can complete your ticket purchase.

iOS (iPhone & iPad)

1. Open the Settings app.
2. Tap Privacy & Security.
3. Select Location Services.
4. Ensure Location Services is enabled.
5. Scroll down and tap Safari Websites.
6. Set Allow Location Access to While Using the App.

If you are using Chrome on iOS, similar location settings are available there as well.

Android (Samsung and Other Android Devices)

1. Open the Settings app.
2. Tap Location and ensure it is enabled.
3. Return to the previous screen and select Apps.
4. Select Chrome.
5. Tap Permissions.
6. Ensure Location permission is enabled.

If you still require assistance, please email
info@orilliacarlottery.com.

Google Chrome

1. Open Google Chrome.
2. Click the three-dot menu and select Settings.
3. Navigate to Privacy and Security → Site Settings.
4. Select Location.
5. Enable Ask Before Accessing.

Safari (macOS)

1. Open Safari.
2. Go to Safari → Settings → Websites.
3. Select Location from the sidebar.
4. Allow location access for the Orillia Car Lottery website.

Need Assistance?

If you are still unable to purchase tickets, please contact our help desk at
info@orilliacarlottery.ca.